BUYER GUIDELINES
Since we rent retail space to sellers, there are many sellers on our marketplace with different shipping and return and refund policies.
Before you place an order, we highly recommend that you check the following things.
Things to check
- Countries to which the seller sends goods;
- Processing time of the order;
- Order delivery time;
- Seller’s return and refund policy;
- Seller’s product and store reviews.
Ask questions to the seller
We strongly recommend that you contact the seller with any questions you may have before placing your order. We believe that the seller’s response time and the response itself will help you make a considered decision.
Resolution of potential complications
We do our best to prevent dishonest sellers on our platform, but unfortunately, it is impossible to control everything. In case of potential problems, we strongly recommend that you contact the seller directly and find a solution together with the seller. Our options are limited. We can either discontinue selling the seller’s products or terminate the seller’s account. If neither you nor we are able to reach an agreement with the seller and come to a solution, the only option is to settle the matter through the courts in accordance with UK law.
How to submit complaint
Please fill out the form below and we will get back to you as quickly as possible.
Customer Support